Terms & Conditions
On Time. High Quality. Best Value.
Welcome to SignsReady Co. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY VISTING OUR FACILITY OR ACCESSING THE WEB-SITE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT INQUIRE OR ACCESS THE WEBSITE. SignsReady Company, LLC. referred to herein as “SignsReady Co.”, reserve the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions whenever you visit our facility or access the website.
PRODUCTS & SERVICES
Products and services provided by SignsReady Co. are per request only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
The customer is fully responsible for final proof and layout approval prior to the production or printing process. Any jobs that have been approved and/or or sent to production cannot be altered or changed due to the nature of the process, and no refund will be given.
SignsReady Co. or its subsidiaries collectively referred to herein as “SignsReady Co.”, shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment.
Proofs will be available for your review after your files are uploaded. We strongly urge customers to check the electronic proof of their artwork before submitting the order. No job will be sent to production without your approval.
An electronic proof is NOT an accurate color reproduction of your final product but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. They also do not show the color change from RGB or Pantone to CMYK. Therefore, SignsReady Co. will not be liable for color variation between the proof and the printed product. We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is color critical.
The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.
GRAPHIC DESIGN SERVICES
By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of SignsReady Co. are the sole intellectual property of SignsReady Co. Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate SignsReady Co. for releasing its intellectual property and/or transferring over copyright rights.
REPRODUCTION OF CURRENCY
The law specifically restricts government issued photographs or other printed reproductions of paper currency, checks, bonds, revenue stamps and securities of the United States and foreign governments. The Counterfeit Detection Act of 1992, Public Law 102-550, in Section 411 of Title 31 of the Code of Federal Regulations, places the following restrictions on U.S. Currency illustrations.
All price quotes/estimates given by SignsReady Co. are in U.S. Dollars (USD) only.
If a customer purchases any products or services at SignsReady Co., the customer agrees to pay a 60% deposit or pay for all charges in full, including taxes and shipping/delivery fees, by credit card or with an approved payment method BEFORE we complete an order. Unless, in written agreement, we will not start working on any job until we have received either a deposit or full payment. Acceptable methods of payment include all major credit cards (American Express, Visa, Master Card, and Discover), Debit cards, Checks, Money Orders, and Cash. BY PROVIDING A SIGNED CREDIT CARD AUTHORIZATION FORM, CUSTOMER IS ALSO AGREEING TO THESE TERMS & CONDITIONS.
Once a job has been approved by the customer, no changes are allowed to the artwork files or turnaround time. After a job has been sent to production, and the customer requests changes, the customer is responsible for paying the entire amount of that print job along with applicable taxes, unless otherwise agreed upon with SignsReady Co. management.
SALES TAX POLICY
SignsReady Co. charges Texas state sales tax based on all orders unless you qualify for tax exemption. If you are tax exempt or are a qualified reseller, we will request that you send or fax to us your tax exemption certificate or resale certificate at the time of your order. SignsReady Co. reserves the right to either refuse or accept any tax exemption certificate or resale certificate provided.
JOB CANCELLATION & PRINTING DOWNGRADE
A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and downgrade (downgrade in quantity, paper stock, material, and shipping) if it is requested BEFORE it is sent to the production. Once an order has been sent to the production and/or work has been started, the job CANNOT be changed (job cancellation and product downgrade not allowed) and there will be NO REFUNDS.
REFUND & RETURN POLICY
ALL SALES ARE FINAL. Since we customize each order according to your file and exact specifications, NO refunds will be given once SignsReady Co. starts working on your order, usually, work will begin on your job as soon as we have received your approval, files, and payment.
NO returns will be accepted (reference Limits of Liability section). NO exchanges due to customer damage will be accepted. Exchanges may only be accepted on a case by case basis within 24 hours of receipt. Restocking fees of 25% will apply per item.
LIMITS OF LIABILITY
Customers must notify SignsReady Co. within 24 hours of the date of delivery or date of pick-up of any defects discovered in the product caused by SignsReady Co. 100% of the product must then be returned to SignsReady Co. at the customer’s expense within 5 days from the date of delivery or date or pick-up. If we accept the claim as valid, SignsReady Co. will reprint the order and ship it back at no cost or discounted rate to the customer. Charges to rush print are non-refundable. SignsReady Co. assumes no liability beyond the price of your order.
Errors that we are not responsible for including, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
Each order placed through SignsReady Co. is a contract between the customer making the order and SignsReady Co. The fact that you have made an order on behalf of a third party does not absolve you of liability to SignsReady Co. Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to SignsReady Co.
MARKETING PROMOTIONS & DISCOUNTS
Please Note: All prices and specifications are subject to change without notice. No adjustments will be made after an order is placed. Special Offers are not valid for previous purchases before the promotion start date or after the promotion expiration date. Custom quotes, mailing postage, shipping charges and sales tax, etc. are excluded from our discounted offers. Multiple promotions and discounts cannot be combined.
Turnaround time on orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached and approved.
For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.
All turnaround times are based on business days and office hours: Monday through Friday 9:30am – 5:30pm, Central Standard Time (CST), excluding all federal holidays.
All jobs with standard turnaround times submitted and approved before 10am CST on any given working business day will begin production (day 1 of turnaround time) that day. If the order is submitted and approved after 10am CST on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.
The estimated production turnaround is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays. SignsReady Co. is closed Saturdays, Sundays and Holidays, so these days are not considered when calculating printing turnaround time.
In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times. If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select.
Annual SignsReady Co. non-production dates: New Year’s Day on January 1, Memorial Day on the last Monday in May, Independence Day on July 4, Labor Day on the first Monday in September, Thanksgiving on the fourth Thursday & Friday in November, Christmas on December 25.
We will not refund a job based on turnaround time. If you have a time-sensitive job, please be sure to notify a SignsReady Co. associate.
LOW QUALITY ARTWORK
If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low quality product, we may put your job ON HOLD until you re-submit and re-approve new artwork. This time is NOT INCLUDED in the turnaround time. Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.
For rush orders, orders and files must be submitted by 10am CST for that day to count as the first day in the Turnaround Time. If you submit after 10am CST, the first day of the Turnaround Time will be the next business day. Rush charges will apply.
OVERPRINT & UNDERPRINT POLICY
Due to our bulk-run method of production that SignsReady Co. uses (printing several print jobs together on the same print run, thus spreading the cost of printing amongst all jobs on the form to lower the cost for our customers), we cannot guarantee that every order will be the exact number of items ordered. We can only guarantee that the quantity printed will be within plus or minus 10% of the quantity ordered.
No refund on shipping charges will be allowed on any job once it has been shipped or delivered.
SignsReady Co. may ship jobs via USPS, FedEx, or by specified courier at the customer’s request. Our responsibility is limited to preparing your order for delivery via USPS, FedEx, or customer’s courier.
Once a package is shipped, SignsReady Co. is not responsible and will not be liable for late or damaged packages during the shipping process.
Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is delivered to USPS or FedEx. Arrival dates are only estimates because they can be subject to unforeseen delays in transit.
SignsReady Co. is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.
If a package is not delivered due to an error made by the customer in submitting the proper shipping address, SignsReady Co. may reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.
Pick-up orders will be kept for 14 days after the notification has been sent via email or phone call.
If the order has not been picked up from SignsReady Co.’s facility within 30 days, it may be shipped at the discretion of SignsReady Co., directly to the customer, and customer will be billed for applicable shipping charges, however, we cannot ship to P.O. Boxes.
SignsReady Co. reserves the right to show customers samples of any products we have produced and/or designed.
RIGHT TO REFUSE SERVICE
SignsReady Co. reserves the right to cancel or otherwise refuse jobs it deems are obscene or offensive, including but not limited to pornographic materials. SignsReady Co. reserves the right to charge the customer for services rendered up to the point that the job was cancelled.
GENERAL TERMS AND CONDITIONS
You, the User, acknowledge that all content included on the SignsReady Co. website, including without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations are intellectual property and copyrighted works of SignsReady Co. and/or its subsidiaries (referred to herein as SignsReady Co.) or the copyrighted property of parties from whom SignsReady Co. has licensed such property, without the written consent of SignsReady Co. and/or its various third-party providers. It is strictly prohibited to use, copy, reproduce, republish, upload, post, or transmit any content to or from the SignsReady Co. website, in all forms, media and technologies. It is also prohibited to use any robot, spider, or other automatic device, or manual process to monitor or copy our Web pages or the content contained therein without prior written permission of the owner.
You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any trademarks, service marks, or logos (including words, names, and designs) that are not owned by you or licensed to you onto materials to be produced by SignsReady Co. services. You shall not use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works where the copyright owner’s exclusive rights prohibit the reproduction of any original work. SignsReady Co. policy strictly prohibits the use of explicit language or pornography on printed materials and merchandise.
The user assumes all knowledge and understanding of applicable law and is responsible for compliance with any such laws. Users may not use SignsReady Co.’s services to transmit any material that violates applicable state, federal, or international laws, regulations or other government requirements in any way.
You agree to defend, indemnify and hold harmless SignsReady Co. and their employees and affiliates against any and all claims, damages, legal fees, costs and expenses arising from or related to your use of the Site or related to customer-submitted content. You also certify that you own rights to or have a license for the content or image(s) being used in your order.
Transfer of Title
Once SignsReady Co. ships the order or customer has arranged to pick up completed orders, the customer agrees that ownership and responsibility of the printed products transfer to the customer. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
For any product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such product shall be deemed to have occurred at the time we transmit the product via email or other electronic communication addressed to the customer.
Disclaimer of Warranties
SignsReady Co. makes no representations or warranties of any kind, express or implied, regarding the use or the results of the use of the Website in terms of correctness, accuracy, reliability, etc. to the fullest extent permitted by applicable law. SignsReady Co. also will not be liable for any interruptions in the availability or use of the Website.
Limitations of Liability
In no event shall SignsReady Co., its vendors, employees, or affiliates be liable for any injury, death, loss, claim, accident, delay, or any other direct, indirect, consequential, or incidental damages resulting from fraud, loss of use, data or profits, or arising out of or related to the Website, or the information contained within it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if we have been advised of the possibility of such damages. In no event shall SignsReady Co. be liable for any damages or consequences arising from or related to your inappropriate or unauthorized use.
If a suit, action, arbitration or other proceeding of any nature whatsoever is instituted in connection with any controversy arising out of this Agreement or to interpret or enforce any rights under this Agreement, SignsReady Co. shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing this Agreement.
By creating an account or purchasing an order through SignsReady Co., you agree to receive emails related to the status of your account or purchase order, including job status changes, job shipment, or job-related warnings such as delays or art issues. You cannot unsubscribe to these emails because they are necessary to facilitate communication between SignsReady Co. and its customers.
You agree to promptly update your membership or registration information (if applicable) to keep it current, complete and accurate. SignsReady Co. is not responsible for email notifications that are redirected or not received in the inbox due to an incorrect email provided by the customer, or customer’s email filter settings that do not allow acceptance of our emails, or any other technical difficulties beyond our control.
E-mail notifications are provided as a courtesy to the customer, however, it remains the customer’s responsibility to contact a SignsReady Co. associate for the status on their order.
Periodic newsletters, product specials, promotions, sales, coupons and time-sensitive offers are only sent to those who sign up to receive our newsletter and provide their email addresses. You have the option to unsubscribe from these services at any time.
You may send emails or phone in to make legitimate requests to purchase the products or services offered and shall not use the website to make any speculative, false or fraudulent requests. You may not use robots or other automated means to access the website, unless specifically permitted by SignsReady Co. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of the website.
It is a violation of law to place a request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your web browser sends a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law and in no event, shall SignsReady Co., its vendors, employees, or affiliates be liable.
SignsReady Co. allows the user to electronically copy and/or print hard-copy portions of the website for the sole purpose of using this website as a shopping resource. Any other use of materials or content on the website, including reproduction for a purpose other than that noted above without prior written consent of SignsReady Co. is prohibited.
All comments, feedback, suggestions and ideas submitted, copied, or sent to our email address become and remain the exclusive property of SignsReady Co. You relinquish all rights to such comments, feedback, suggestions, and ideas. These may be used and quoted by SignsReady Co. in any medium for any purpose anywhere without obtaining your consent. SignsReady Co. is not obligated to pay the person who commented any compensation for any of the comments submitted if we choose to publish the comments and the first name and first initial of the last name of the person who commented. You agree you will be solely responsible for the content of any comments you make.
Terms of Agreement
Why SignsReady Co?
From start to finish, we offer some of the fastest turnaround times in town. Most proofs and mockups can be done within 24 hours and approved projects can be expedited within 3-5 business days.
Superior quality and great customer service are just some of the reasons why businesses and every day consumers trust us with their projects. All backed by our Customer Satisfaction Guarantee!
SignsReady Co is proud to offer superior quality services at the best possible price. We continually strive to provide our customers with the best, instant pricing without compromising quality.